| SERVICES > Technical Writing and Information Design |
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Types of Documents We Develop 
We have experience creating many types of information products, including:
- Technical manuals and guides
- Training reference materials
- Standard operating procedures
- Employee handbooks
- Policy and procedure manuals
- User manuals
- Knowledge base content
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Formatting and Output Options
We develop content for all major delivery media using a variety of standards and visual templates, including:
- Print and PDF
- HTML
- XML/DocBook/DITA
- Online Help
- Flash
View our Portfolio > |
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Capabilities
| Gain a legitimate competitive business advantage by executing superior information products and knowledge assets. PTA's team will help you realize your strategic goals for documentation by understanding your needs, planning a solution and executing to your specific design and development requirements. PTA has deep experience in helping organizations achieve the following types of strategic goals: PTA's instructional design and delivery capabilities are summarized below. |
| Capability |
Summary |
Workforce and
Customer Support |
We design documents such as manuals, guides and web sites to be used as reference on the job in the workplace or by a customer with a new product. reduce time to find, comprehend and use information, reduce error, improve accuracy and clarity
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Training and
Curriculum Support |
We design participant materials, instructor guides, job-aids and similar learning and support tools; improve learning efficiency, effectiveness and transfer of knowledge/skills to the job
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Knowledge
management |
We assist in planning and executing the capture and transformation of tacit knowledge assets into explicit, performance-based content; prevent loss of critical information residing within heads of experts and leverage new knowledge by disseminating it across the enterprise
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| Compliance and certification |
We employ writing methods and standards that ensure accuracy, completeness and usability critical to achieving many types of federal or agency compliance and certification; decrease time to certification/compliance, improve audit results
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| Plain language initiatives |
We have expertise in converting complex, technical subject matter into easy to understand content consistent with the plain language initiative |
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