Full-service design, delivery and project management capabilities
	Custom solutions for classroom, web and blended training
	Proven experience in multiple industries and functional areas

Professional, Customized Training Solutions
PTA's instructional design and delivery capabilities include:

	Curriculum Planning and Assessment Our senior consultants can help you shape your training function based on known competencies and stated performance and business requirements, as well plan an appropriate curriculum based on those needs. ---------------------------------------------------------------------
	Instructional Design and Development Following the ISD process, our certified instructional designers and developers provide the full range of analysis, design and development services using proven techniques and best practices that ensure desired learning and performance outcomes. ---------------------------------------------------------------------
	Classroom, Web and Blended Delivery Formats We develop training for all major delivery modes and media, including classroom training, web-based and multimedia training, as well as blended approaches that align particular learning and business needs with different delivery formats. ---------------------------------------------------------------------
	Professional Stand-up Trainers We provide professional, knowledgeable stand-up instructors to deliver your training at your offices and facilities. We ensure that instructors are knowledgeable in your subject matter and demonstrate exemplary delivery skills. ---------------------------------------------------------------------
	Training Materials Development In support of your training, we develop complete sets of reference manuals, participant workbooks, web resources, presentation slides, instructor guides, job aids, worksheets and other support materials. ---------------------------------------------------------------------
	Maintenance, Revision and Duplication Services If you lack the resources to update and maintain your training and supporting materials, we provide ongoing library, maintenance services and duplication services with a rapid turnaround.

Areas of expertise
PTA has particular expertise in building and improving training in areas such as:

Systems/Software Technology/Hardware New hire/Orientation Sales

Product fluency Customer service Standard Operating Procedures Compliance

See our Portfolio for samples and descriptions of PTA solutions.

Our Training Development Process
We employ a time-tested, collaborative approach to designing and developing instruction that focuses on our clients' learning, performance and business objectives. Our process is summarized in the diagram below:

Our client-partners
Nearly 70% of our business comes from repeat customers, a testimony to the long-term partnerships we strive to establish with our clients. A few of the organizations we've developed documentation with include:

John Hancock Financial Services Teradyne Corporation Mellon Bank Putnam Investments Liberty Mutual Insurance

HealthBridge SunTrust ExxonMobil FleetBoston Financial Malden Mills

Speak with a consultant today
Our senior consultants are available to talk with you about your training requirements and how our services might assist you. Please call 800.820.7280 or send email to
info@p-t-a.com to setup an appointment.