Custom manuals, documentation and information products
	Developed using a reader-centered, plain language approach
	Full-service development for print, Web, Help and XML deployment
	Professional staff of developers and project managers

Your Complete Documentation Solution
Working with your existing content and subject matter experts, we develop fully customized documentation that is highly usable, suited for print and online, and easy to maintain. We develop:

	Technical Manuals and Documentation We develop technical manuals, user guides, and operating instructions for hardware, software and consumer products. ---------------------------------------------------------------------
	Policies and Procedures We develop policy, procedure and process documentation in support of products, systems, services and operations. ---------------------------------------------------------------------
	Print, Web, Help and XML Development We develop content for print publishing using industry standard tools such Word, Framemaker, Visio and Acrobat. We also build online documentation via HTML, XML, WebHelp, Compiled Help, PDF, and other formats. ---------------------------------------------------------------------
	Training Materials We develop reference materials, participant guides, instructor guides, job-aids and other documents to support training. ---------------------------------------------------------------------
	Plain Language Compliance We develop content using reader-focused techniques and standards that are consistent with the Plain Language initiative. ---------------------------------------------------------------------
	Sarbanes-Oxley, GMP and OSHA Compliance We document current and future business practices to ensure full compliance with regulations such as Sarbanes-Oxley, GMP and OSHA. ---------------------------------------------------------------------
	Government Regulations We develop manuals, fieldbooks, regulations, and other documentation specifically required by government agencies.

Our Structured-Writing Approach
To ensure the highest quality content, we apply our DocuStructure Writing Method to the documentation that we develop. This approach ensures that information is:

• Accurate, complete and consistent
• Easy to navigate
• Written in "plain langauge" and at the right level of detail for the audience
• Highly modular for use online
• Easy to update and maintain

Our Content Development Process
We collaborate with our clients to ensure that content is complete, accurate and meets the needs of the reader population. To accomplish this, we use a performance-based development process that focuses on user needs and content quality:

Our client-partners
Nearly 70% of our business comes from repeat customers, a testimony to the long-term partnerships we strive to establish with our clients. A few of the organizations we've developed documentation with include:

John Hancock Financial Services Teradyne Corporation Mellon Bank Putnam Investments Liberty Mutual Insurance

HealthBridge SunTrust ExxonMobil FleetBoston Financial Malden Mills

Speak with a consultant today
Our senior consultants are available to talk with you about your documentation needs and how our services might assist you. Please call 800.820.7280 or send email to
info@p-t-a.com to setup an appointment.